Below are a list of reviews that people have left, you can also filter the reviews by session.
The kids castle bouldering was really good
They had lots of high rope climbing too
Definitely coming back
Francisco De Santiago Requejo
Without pain there is no gain and Alex simply knows how to achieve that!
Our children have completed various NICAS courses.
I have found the staff to be friendly and helpful. They have a no nonsense policy, which is needed. Adults and children need to realise it is not a playground or babysitting service.
If an instructor is with his/her group, but notices you are in a tight spot, they will often talk you through a move.
I have nothing negative to say about climbing or White Spider, and my children love the cakes!
The instructor was lovely so I would return on that basis and I really enjoyed climbing so it was such a shame that the standard of staff greeting you when you walk in is so low. Well I suppose you can't tar them all with the same brush as the others were lovely. It was just one particularly miserable girl who lets her team down and tarnished our experience
We were late starting so......
Moral of the story: Get your forms done in advance and properly because you'll unlikely (..in our experience..) be able to make up the time whether there is space to or not.
Good facilities, but won't be returning in a hurry.
A venue dealing with children should know better - anyone can walk up to the children whcih is an obvious risk.
I complained and was told the comlaint had been 'taken onboard but there is nothing we can do'.
Use with care, and dont leave your child along
It certainly felt that way yesterday....some (not all) of the staff were incredibly rude, unhelpful and clearly irritated by our mere existence.
The kids did have a good time but I'm afraid I think that was mainly in spite of, not because of, the White Spider Team...it was disappointing and sad that they were not made to feel welcome on a number of occasions during their visit. They are little people who are very aware of how they are being treated!
The instructors seemed to 'warm' to the kids gradually through the session - not quite how it should be...
It was busy and that meant the 2 groups of kids could not all climb in the same area at one point of the session which was a shame and didn't seem to be the plan either (as the instructor was searching at one point for a spare spot...)
A re-visit of all things customer service perhaps.....
Alex &Emma 7&5yrs
Josh and korin
Adrian & Abigail
Max & Ben
Edward Nash & Hannah Howell
My only gripe is that the lesson started 15 minutes late, and finished bang on time (as the instructor had another class to teach afterwards. This should not happen.
Not only has my daughter loved it, but my whole family 5 of us have been lured into it. We've only tried the auto belays under Cecil's encouraging eye but loved it and got to the top. Very satisfying! Also discovered some new muscles, fab exercise. Thanks White Spider! X
Daniel Williams & Lauren Stiles
We have also been to the kids castle with both daughters (4 & 5) and they love it. We are definitely returning to do more climbing.
Keira Alonso Garcia
Will highly recommend to friends and family.
Thanks David for making it so enjoyable and giving us the confidence to want to keep climbing.
The emphasis on safety was clear and even poetic at times! David also shared very good technique and drill tips which I particularly valued. It's clear David has a wealth of experience in both climbing and teaching.
I left feeling safe, secure in knowledge and confidence to return for my first "unattended" climbing session.
I cannot recommend doing this course at White Spider more highly, especially if David is your tutor! With thanks, Jim
The group was small (6 in total) so everyone got the attention required.
One quibble? The non climbing bit (cafe area and seating in the main room) is looking a bit worse for wear now - the sofas are the same ones as you had 4 or 5 years ago and showing their age. The venue smelt a bit too. That sweat/cheesy feet combo so reminiscent of student days!
A bit of a renovation / tidy up of the non-climing areas and the 4 will turn into a 5 star.
The main thing is my mini-climbers loved it.
Jon is very relaxed and provides great feed back with tips to help improve your climbing.
Overall climbimg and instructor led session is 5 star. However reception and organisation was poor so bit disappointed af first.
I am aching were I never thought possible
Hats off too much the staff at white spider
Alex, Dave & Tom
Her instructor was professional and took charge of the little ones, encouraging and instructing them confidently, which is very reassuring for the parents watching on. My 10m son had fun watching them all climbing up and down the walls too. We'll definitely be back.
Meanwhile the small cafe had reasonably priced drinks and snacks and there were plenty of places to sit and most of the time you could still see the children climbing from your seat too.
Her instructor was Simon.
She had a fantastic time, Simon is a great instructor.
We will be back very soon!
Will definitely be back again!
Thank you everyone!
Really enjoyed them and looking to sign up for regular climbing again asap!
Kerry Prescott Brann
They all really enjoyed it and will was very encouraging and good with them.
Great value and great time had by both of us
Bobbie, Jenny & Laura
The website was very easy to navigate and book, and the staff very friendly.
All in all, a great afternoon. The birthday girl was so pleased with her experience, we are thinking of doing the course so we can come by ourselves. Thank you White Spider
Thank you 🙂
Olamide and Lyka
And kind. Our children are 10, 9 and 6. We had an excellent time and it was just enough climbing for all.
it was great fun, truly enjoy every bit ..will be doing it again for sure..
Party if 6 for a 10th birthday party. They all had a great time. Thoroughly recommend it.
Took my partner and my daughter for an hour's climbing instruction, David was extremely informative, helpful and a great teacher. None of us had climbed before but we all had a fantastic time and will definitely be making this a regular thing!
Definitely doing it again
I took my son and 4 of his friends for a private lesson they absolutely loved everything about it from the climbing to the instructor. I will be booking up for the Easter holidays great fun had by all!
Me and my partner had such a fantastic time (private session. Valentines special) a really good first experience thanks to the professional instuctor we had and all the helpful friendly staff there. He encouraged us to do different things so it wasn't boring at all and got the most out of our money and 1h session! We are really happy with our experience and with no doubt go again 🙂
10/10 for a 10 year old's birthday party. Professional staff who really went that extra mile. Thanks
Staff were friendly, professional and our instructor made it very easy.
Only tiny complaint is that the sessions with a group a 6 did mean it was hard to find a spot on the wall, which meant I only got up twice in my 1hour session.
He took excellent care of our well sized group of various ages and we really enjoyed it.
My 8 yr old Nephew is already asking when we can go again 🙂
What didn't work as well was after the party, as the room for rent is not that nice (we didn't hire it but I have seen it at another child's birthday) and there isn't an easy option for food. We bought food from the cafe but it didn't work that well and was bit manic. Finally it seems unreasonable that the children can't then play on the castle until their parents arrive. Being able to occupy them there for 10 minutes doesn't seem like the end of the world for White Spider.
Overall a positive experience and a fun party - with the caveats noted.
18 kids on a climbing wall - you'd think was a hectic event but the instructors are so professional and the event went seamlessly.
Thank you to the WS team x
It would be good to have had more clarity about the next steps from here although it was a good coaching session.
I found the instructor friendly and clear. The emphasis of this course is on safety, with some coverage of technique, and the instructor certainly walked the talk in that respect.
We all got plenty of practice climbing and belaying - they are both essential for a course like this. The "walk-in test" at the end (go outside, come back in again, and start as you would if you were on your own, with the instructor watching in the background) is a very good idea, to check that we all knew what to do for real, when there isn't an instructor about.
The facilities are great, as is the gear we borrowed/hired.
One thing I would change is to have a brief warm-up before the start of each session. It's good practice anyway, to maximise performance and avoid injury, and beginners won't always know that they should do it. At my age, I certainly need it!
And there aren't quite enough toilets to go round at peak times.
She is looking forward to coming back next week. We had the same experience with our son, who is now doing his NICAS Level 1.
Though it would be more fun for kids if it had some routes counting time it takes you to get to the top. I don't know how it's called but it looks like a button you have to press at the beginning and a button at the top.
Another great session at White Spider! Sarah was brilliant, and my girls really enjoyed themsleves. Thanks again!
We attended with 5 children, boys & girls ranging from 9-14. They all thoroughly enjoyed it & said that it didn't seem like an hour had passed at all..
Me and my best friend did the open taster on sunday 29th november, it was a lot of fun. Really enjoyed the entire session.
We had a private lesson yesterday with Simon (for me and my ten year old son). Simon was absolutely lovely and really built my son's confidence. We both did far more climbing than we expected to and had a fabulous time. We will definitely be back! Thanks for a great session.
Was nervous at first, but with the kindness and patience of Cecil, my friend and I thoroughly enjoyed our climbing lessons. Learnt so much and can't get enough of rock climbing now.
All left with a big smile and real Buzz
Would recommend to anyone
Philippa & James
Wayne fills you with confidence from guiding you up the route to giving you the confidence in doing your own knots and belaying for your partner.
Both James and I felt that Wayne couldn't have put anymore into the session with us. He went at our pace. Made it fun and engaging but at the same time pushing us to go a little further then we thought we could.
We are looking forward to booking future sessions with Wayne to enhance our climbing skills!!
Great session climbing with cecil. Very patient and lovely with the children. White spider is a fab place and will definitely be coming back!
Cecil was helpful, friendly and above all a very good teacher. Impressed!
wayne was great. really patient with both kids, the other boy seemed to have some difficulties. He helped William learn more footwork, told him about what to do to get on with climbing (NCIS levels). Wayne got William to try more technical climbs and a fun boulder problem needing more momentum, which William thought was great. Would recommend and William is keen to go back.
My 11 year old and his friends had a fantastic time at his birthday party. The party room was great too. My son went to a party at White Spider and enjoyed it so much he signed up for the NICAS course, which he is really loving.
I have 1 hour session with my Partner and 2 more couples. It are first attempt at climbing, had so much fun. A great activity/sport to do with your partner, friends and family.
Wayne which was our Instructor was so polite and made us feel so confident. I will defiantly be going back. Recommend !!
My son's 9th birthday party at White Spider was a great success! It was a wonderful experience for everyone and the children loved it! It was also great to watch the children gain confidence with every climb. They all managed to climb to the very top - it was incredible to watch and they all were really proud of their achievment. Our instructors were excellent and the games towards the end of the session provided the extra fun factor! I would definitely recommend the White Spider not only for a party, but also for a family day out or a father/son experience.
Must share this: we've just finished one of my sons HB party in the White Spider Climbing club and it was definitely brilliant place to go. After approximately a hour of top-rope climbing and bouldering, we paid 3pp for the climbing castle and boys spent more than hour running, climbing and hiding/seeking in it. Next to the castle is a cafe where we had a birthday cake execution, my naughty sons were completely worn out, tired and happy after all. So, highly recommended!
My son had his 8th birthday party at White Spider and thoroughly enjoyed every minute. Thank you so much for the excellent instruction and climbing fun and games.
We'll be back 🙂
My 9 year old is fearless, my 8 year old was a tiny bit
Joe had all of us achieving and feeling confident!
Thanks again Joe. Great staff, see you soon
We had an instructor for the two of them. Brilliant hour that they enjoyed with the instructor. We will be back again is the best recommendation and thanks I can give.
First attempt at climbing - more fun than I thought. I can see how it could be addictive.
We need to come back for the next stage of training. Looking for some dates when we are both available.
I enjoyed it increasingly as I became more used to the higher climbs. Obviously helped to be tethered as you went higher. 😉