How do you use our climbing walls?

I’m a regular climber at your centre who doesn’t require supervision or an instructor; You will not need to pre-book for casual climbing at any of our centres.

I have a U.A.T* and used to climb with my friends who also have U.A.T’s; You will not need to pre-book to come climbing at any of our centres.

I climb under the supervision of an Adult friend who is a competent climber; You will not need to pre-book for casual climbing. Just sign in with your supervisor as normal.

I climb at your centre using the 15 minute Auto-Belay sessions; Maximum of 2 children (under 18’s) can attend with 1 adult. New restrictions. More details here

I climb under the supervision of an Instructor; We hope to be running coach led sessions after our first two weeks of opening. As before, coach led sessions will need to be pre-booked.

*Youth Unsupervised Access Test – more info.

Climbing Facilities – Fully Open

• All of our climbing facilities will be available, including all training area equipment
• Please wipe down all training area equipment after each use

Kids Castle – Closed

• We regret that our kids castle will remain closed for the time being

Booked Auto-Belay Sessions  – Open with New Rules

• Maximum of 1 adult chaperone allowed in with each child booked, no spectators
• Maximum of 2 children (under 18’s) can attend with 1 adult
• One session per day for each child
• First come first serve basis with no advanced booking as before

Cafe – Open, with a limited range 

• We will be offering our full range of Hot and Cold Drinks
• Takeaway only
• Only snacks and pre-packaged food will be available to purchase

Changing Rooms, Lockers and Showers – Partially Open

• Please arrive ready for your session to limit use of changing areas
• Showers will not be available, with changing room space being prioritised for hand washing and toilet use
• We will not be operating our ‘Key Exchange’ system for lockers. We do still have a limited number of coin operated and bring your own padlock lockers for any valuables

In addition to managing capacity, we have introduced a number of walk-ways to help the flow of individuals around the climbing wall along with separate entrance and exits.

As we did in the lead up to closing, we will be maintaining a rigorous cleaning schedule of all high contact surfaces; with a staff member on permanent rotation going around and cleaning. We have also added additional hand washing and sanitisation stations.

We have put screens up and moved our Auto-Belays to allow for 2 metres social distancing.

Due to the nature of the climbing wall, we are unable to wash each hold after its use, so we ask that you wash your hands before and after your climb.

We have now started a small Covid-19 Secure programme of coaching. You can find more details and Online Booking Here

My booking was supposed to take place when you we’re closed; All bookings are secure. We promise to deliver your session as soon as we are able to.

My son/daughter was enrolled on a termly club, what will happen with the remaining weeks? All remaining sessions from the Spring/Summer term will be carried over to the September term. We will be issuing vouchers to customers to use on a new booking.

Can I request a refund? Allowing us to hold your booking will not affect your right to request a refund at a later date should you still not be happy. However if you’d still like a refund then please send us an email to climb@whitespiderclimbing.com

All pay monthly memberships were automatically frozen upon our closure at the start of the Covid-19 lockdown. As a result all memberships will be restarted on the 2nd of December, this means normal billing will resume and all your membership benefits will be restored.