nathan phillips 7th birthday bouldering competition Back To Climbing

All the information you need to make a safe and stress free return to our climbing wall.


Your Visit

We want to make everyone’s return to climbing as safe as possible. We ask all our visitors to:

  • Wash or Sanitise their hands frequently
  • Where possible arrive for your session ready to climb
  • Adhere to social distancing measures, keeping at least 2 metres apart from other climbers and avoiding busy areas
  • Make sure to check-out when leaving

How busy are we?

Avoid the queues and plan your visit when we are quiet. The counter shows a live feed of how may people are currently checked in and climbing at the wall.

  • There will be no coaching programme in our first two weeks of opening, giving us plenty of room for independent climbers
  • We ask that people keep their sessions to a maximum of 3 hours where possible
  • No Spectators, we love to watch climbing too, but need to keep as much capacity for climbing as possible

Speed up your check-in

Help us to keep queuing to a minimum and to reduce high contact surfaces.

  • Purchase a pre-paid membership or punch card
  • Keep your check in card handy
  • Use contactless payment

Common F.A.Q's

How do you use our climbing walls?

I’m a regular climber at your centre who doesn’t require supervision or an instructor; You will not need to pre-book for casual climbing at any of our centres.

I have a U.A.T* and used to climb with my friends who also have U.A.T’s; You will not need to pre-book to come climbing at any of our centres.

I climb under the supervision of an Adult friend who is a competent climber; You will not need to pre-book for casual climbing. Just sign in with your supervisor as normal.

I climb at your centre using the 15 minute Auto-Belay sessions; These will continue with new restrictions. More details here

I climb under the supervision of an Instructor; We hope to be running coach led sessions after our first two weeks of opening. As before, coach led sessions will need to be pre-booked.

*Youth Unsupervised Access Test – more info.

All of our facilities have a maximum capacity based on 3 metre social distancing (9sq metres per climber), giving plenty of room for everyone. As a result we will be leaving it up to you on whether you would like to wear a mask or not. Our staff will be wearing face coverings and visors as they work, this is due to the close working conditions behind our front desks and when floor walking.

Advice from The WHO recommends, not to wear a mask when exercising, and the UK government does not require the wearing of masks where other social distancing measures are in place which we will have.

However, White Spider recognise the advice is fast moving and will be quick to respond should the need change.

Climbing Facilities – Fully Open

  • All of our climbing facilities will be available, including all training area equipment
  • Please wipe down all training area equipment after each use

Kids Castle – Closed

  • We regret that our kids castle will remain closed for the time being

Booked Auto-Belay Sessions  – Open with New Rules

  • Maximum of 1 adult chaperone allowed in with each child booked
  • No spectators allowed apart from the chaperone
  • One session per day for each child
  • First come first serve basis with no advanced booking as before

Cafe – Open, with a limited range

  • We will be offering our full range of Hot and Cold Drinks
  • Sit-In will be available with reduced seating
  • Only snacks and pre-packaged food will be available to purchase

Changing Rooms, Lockers and Showers – Partially Open

  • Please arrive ready for your session to limit use of changing areas
  • Showers will not be available, with changing room space being prioritised for hand washing and toilet use
  • We will not be operating our ‘Key Exchange’ system for lockers. We do still have a limited number of coin operated and bring your own padlock lockers for any valaubles

In addition to managing capacity, we have introduced a number of walk-ways to help the flow of individuals around the climbing wall along with separate entrance and exits.

As we did in the lead up to closing, we will be maintaining a rigorous cleaning schedule of all high contact surfaces; with a staff member on permanent rotation going around and cleaning. We have also added additional hand washing and sanitisation stations.

We have put screens up and moved our Auto-Belays to allow for 2 metres social distancing.

Due to the nature of the climbing wall, we are unable to wash each hold after its use, so we ask that you wash your hands before and after your climb.

We have now started a small Covid-19 Secure programme of coaching. You can find more details and Online Booking Here

My booking was supposed to take place when you we’re closed; All bookings are secure. We promise to deliver your session as soon as we are able to.

My son/daughter was enrolled on a termly club, what will happen with the remaining weeks? All remaining sessions from the Spring/Summer term will be carried over to the September term, with your time and space guaranteed.

Can I request a refund? Allowing us to hold your booking will not affect your right to request a refund at a later date should you still not be happy. However if you’d still like a refund then please send us an email to climb@whitespiderclimbing.com

All pay monthly memberships were automatically frozen upon our closure at the start of the Covid-19 lockdown. As a result all memberships will be restarted on the 25th of July, this means normal billing will resume and all your membership benefits will be restored.

More questions?

Get in touch

  • If you’ve still got questions please email us on climb@whitespiderclimbing.com. We are still running with a reduced team so will respond as soon as we can
  • Or, call us on 0208 397 0390

Alternative Spider Climbing Locations

Alternative Spider Climbing Locations

Alternative Spider Climbing Locations