We’re hiring at Red Spider and our Crew needs you!

Do you love climbing? Do you have a passion for making a difference? Then look no further!

At Red Spider, we are looking for a Customer Service Officer to join the team.

Customer Service Officer

Location:

Red Spider, Fareham

About Us

Spider Climbing Group is a family-owned chain with six sites primarily located in the South East of England. We are passionate about creating outstanding customer experiences and fostering a strong community spirit at each of our locations. Our team is dedicated to innovation and delivering top-quality services, and we are looking for passionate folk to help us continue to grow and thrive.

The Role

To deliver high quality customer service and ensure that customers receive a warm welcome when they come into the centre, helping those who come into the centre, and those who call and email with any enquiries. Ensuring that all facilities are clean, tidy and professionally presented for our customers. Experience and passion for climbing is desired, but not essential at all; we will provide all training necessary!

The Hours

Rotating shift pattern:

Week 1: Saturday 09:30 – 19:30

Week 2: Saturday 09:30 – 17:00

Key Responsibilities

Responsibilities include, but are not limited to:

• Answering customer queries by phone, email and in person, as well as taking bookings and payments
• Performing safety tests for new customers
• Working with the Duty Manager and colleagues to ensure a safe and friendly environment is provided for our customers and staff.
• Cleaning of all areas of the centre
• Handling of cash/credit card receipts
• Assist in opening and closing the building
• Assist with general centre admin such as logging lost property, stock takes, maintaining records, registering members

Personal Skills & Experience

• Outstanding commitment to high quality customer service 
• Good interpersonal skills and ability to communicate with staff, customers and management 
• Passionate about climbing (not essential)
• Experience in working in a customer service environment

What We Offer

• Scope to train as a Climbing Instructor
• Company Pension
• Company sick pay scheme
• Café and retail discounts
• Benefits for long-term life partner
• Free use of all Spider climbing facilities
• Free entry to other participating climbing facilities

Applications

• Apply in writing to Sam Ferguson sam@redspiderclimbing.com showing how you meet the requirements for the role. Please include your CV.
• Application closing date is 10th August 2025.
• Interviews will be in person during the week commencing the 11th August 2025.

We reserve the right to close applications early.

These job descriptions do not define in detail all duties and responsibilities of the post. It will be reviewed once a year and may be subject to amendment after consultation and agreement with the post holder.